Return Policy (14 Days)
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at secretsolutions.usa@gmail.com
Returns must be sent to the following address:
19023 Pinewood Point Ln, Tomball, Texas 77377, USA
If your return request is accepted, we will provide you with:
- A return shipping label
- Instructions on how and where to send your package
Note: Items sent back without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at secretsolutions.usa@gmail.com
Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale items
- Gift cards
If you have questions about your specific item, feel free to contact us.
Exchanges
The fastest way to get what you want is to:
- Return the item you have
- Once the return is accepted, place a new order
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must still meet the standard return conditions:
- Unused and unworn
- With tags
- In original packaging
- With proof of purchase
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved:
- Your refund will be processed to your original payment method within 10 business days
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at secretsolutions.usa@gmail.com