Shipping policy
Shipping Policy
Last updated: September 2, 2026
Thank you for shopping with Secret Solutions. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing Time
All orders are processed within 1–3 business days, excluding weekends and holidays.
Once your order has been processed and shipped, you will receive a confirmation email containing your shipping and tracking information, where tracking is available.
Please note that orders may require additional processing time during promotional periods, holidays, or periods of unusually high order volume.
Shipping Time
Estimated delivery times are:
- United States: 5–10 business days
- International Orders: 7–15 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances beyond our reasonable control.
Shipping Charges
Shipping charges are calculated and displayed at checkout based on your shipping destination, selected shipping method, order size, and other applicable factors.
From time to time, Secret Solutions may offer free shipping promotions or other shipping-related offers. Promotional shipping terms may vary.
Order Tracking
Once your order has been shipped, we will provide tracking information by email when tracking is available.
You can use the tracking number provided to monitor the progress of your shipment through the applicable shipping carrier.
Please allow some time for tracking information to become active after the package has been shipped.
Shipping Delays
Although we work to process and ship orders promptly, delivery delays may occur.
Secret Solutions is not responsible for delays caused by circumstances beyond our reasonable control, including:
- Shipping carriers
- Customs clearance
- Weather conditions
- Public holidays
- Transportation disruptions
- Incorrect or incomplete shipping information
- Customs or import procedures
- Other unforeseen circumstances
If your shipment is delayed, please check the tracking information first and contact the shipping carrier when appropriate.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Secret Solutions does not control customs policies or the amount of duties and taxes charged by the destination country.
Customers are responsible for complying with applicable import requirements in their country.
Incorrect or Incomplete Address
Please carefully review your shipping address before completing your order.
Secret Solutions is not responsible for delivery problems, delays, additional shipping charges, or lost packages resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice an address error after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after the order has entered processing or has been shipped.
Lost or Stolen Packages
Once a package has been delivered and marked as delivered by the shipping carrier, Secret Solutions is not responsible for packages that are subsequently lost, misplaced, or stolen, except where otherwise required by applicable law.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
- Checking around your delivery location.
- Asking household members, neighbors, or building management if applicable.
- Contacting the shipping carrier for additional delivery information.
- Contacting us if you need assistance with the order.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Email us at:
Please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping package and packaging
- A brief description of the damage
Providing clear photographs helps us review the issue and determine the appropriate resolution in accordance with our Refund Policy.
Missing or Incorrect Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible at:
Please provide your order number and photographs of the package and items received where applicable.
We will review the issue and assist you in accordance with our applicable policies.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
Business Name: Secret Solutions
Email: secretsolutions.usa@gmail.com
Address:
19023 Pinewood Point Ln, Tomball TX 77377, United States.
Secret Solutions
Last updated: September 2, 2026