Terms of Service

Last Updated: September 2, 2026

1. OVERVIEW

Welcome to Secret Solutions.

These Terms of Service ("Terms") govern your access to and use of the Secret Solutions website, online store, products, services, content, features, and other related services (collectively, the "Services").

Throughout these Terms, the terms "we," "us," "our," and "Secret Solutions" refer to Secret Solutions. The terms "you" and "your" refer to the person accessing or using our Services.

Our online store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.

By accessing our website, browsing our store, creating an account, or placing an order, you agree to be bound by these Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies displayed on our website.

If you do not agree with these Terms, please do not access or use our Services.

2. ELIGIBILITY AND ACCOUNT INFORMATION

By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to provide accurate, complete, and current information when creating an account, placing an order, or communicating with us.

You are responsible for maintaining the confidentiality of your account information and for all activity conducted through your account.

We reserve the right to refuse service, terminate accounts, or cancel orders where permitted by applicable law.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product names, descriptions, images, specifications, colors, pricing, and other information displayed on our website are accurate and up to date.

However, we do not guarantee that:

Product images will appear exactly the same on every screen or device
Colors will appear exactly as they do in person
Product descriptions will always be completely error-free
Product availability will always remain unchanged
Product information will always be current

We reserve the right to modify, update, replace, or discontinue products at any time without prior notice.

We may also limit the quantity of products that may be purchased by any customer, household, account, geographic region, or jurisdiction where permitted by law.

4. ORDERS AND ORDER ACCEPTANCE

Submitting an order through our website constitutes an offer to purchase the selected products.

All orders are subject to product availability, payment authorization, pricing accuracy, and our acceptance.

We reserve the right to refuse, cancel, or limit any order for reasons including:

Product availability
Pricing or listing errors
Incorrect customer information
Suspected fraudulent or unauthorized transactions
Shipping restrictions
Duplicate or unusually large orders
Violation of these Terms
Other legitimate business or legal reasons

Your order is considered accepted once payment has been successfully processed and an order confirmation has been issued.

If we cancel an order after payment has been received, we will issue an applicable refund to the original payment method, subject to our Refund Policy and applicable law.

5. PRICES, PAYMENTS AND BILLING

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing, promotional, or billing errors at any time.

You agree to provide accurate and complete billing, payment, and contact information.

By submitting an order, you authorize us or our authorized payment processor to charge your selected payment method for the total purchase amount, including applicable shipping charges, taxes, duties, and other applicable fees.

If your payment cannot be authorized or completed, we may cancel or place your order on hold until valid payment is received.

6. PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes, special prices, free gifts, and other promotional programs may be subject to additional terms and conditions.

Unless otherwise stated:

Promotional offers cannot be combined
Discount codes must be entered at checkout
Promotions may have expiration dates
We reserve the right to modify or discontinue promotions
Promotional offers may be limited to specific products, customers, or quantities

We reserve the right to correct errors involving promotional pricing or discount codes.

7. SHIPPING AND DELIVERY

We ship orders to the locations specified on our website and during checkout.

Estimated delivery times are provided for convenience and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances beyond our reasonable control, including:

Courier or carrier delays
Weather conditions
Customs processing
Government restrictions
Transportation disruptions
Incorrect or incomplete shipping information
Holidays or high-volume periods
Other unforeseen circumstances

You are responsible for providing a complete and accurate shipping address.

Where permitted by applicable law, Secret Solutions is not responsible for delays caused by third-party shipping carriers after an order has been handed over to the carrier.

Additional shipping, customs, duties, or import charges may apply depending on the destination and applicable laws.

8. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, cancellations, and exchanges are governed by our Refund Policy.

You should review our Refund Policy before placing an order.

Certain products may be non-returnable or subject to specific return conditions due to their nature, hygiene considerations, opened packaging, or applicable law.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.

9. CANCELLATION OF ORDERS

If you wish to cancel an order, you should contact us as soon as possible after placing the order.

We cannot guarantee cancellation once an order has entered processing, packaging, or shipping.

If an eligible cancellation is approved, any applicable refund will be processed according to our Refund Policy and the payment provider's processing procedures.

10. INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to:

Brand names
Logos
Product photographs
Images
Graphics
Text
Product descriptions
Website design
Videos
Icons
Page layouts
Other original materials

is owned by, licensed to, or used with permission by Secret Solutions unless otherwise stated.

You may not reproduce, copy, modify, distribute, republish, sell, display, or commercially exploit our content without prior written permission.

Unauthorized use of our intellectual property may violate applicable intellectual property laws.

11. USER REVIEWS AND FEEDBACK

If you submit reviews, comments, suggestions, ideas, photographs, testimonials, or other feedback to us, you agree that we may use, reproduce, edit, publish, distribute, and display such content for business and marketing purposes, subject to applicable law.

You represent that you have the necessary rights to any content you submit and that your submission does not violate the rights of any third party.

We reserve the right to remove content that we believe is unlawful, offensive, misleading, defamatory, or otherwise inappropriate.

12. THIRD-PARTY SERVICES AND TOOLS

Our Services may use or provide access to third-party services, applications, payment processors, shipping providers, analytics services, or other tools.

Third-party services may be provided on an "as is" or "as available" basis.

Your use of third-party services may be subject to the applicable provider's own terms and policies.

Secret Solutions is not responsible for third-party services that we do not control, except where otherwise required by applicable law.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not mean that we endorse or guarantee the third-party website, products, services, content, security, or policies.

We are not responsible for losses, damages, or issues arising from your use of third-party websites.

You should review the terms and privacy policies of third-party websites before using them.

14. SHOPIFY

Our store is hosted and powered by Shopify.

Shopify provides the technology and e-commerce platform through which we offer our products and Services.

However, your purchase transaction is between you and Secret Solutions.

Shopify is not responsible for the products sold by Secret Solutions or for disputes relating to individual purchases, refunds, shipping, product quality, or customer service, except where required by law.

15. PRIVACY

Your use of our Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website and Services.

By using our Services, you acknowledge that you have had an opportunity to review our Privacy Policy.

16. PROHIBITED USES

You agree not to use our Services for any unlawful or unauthorized purpose.

Prohibited activities include, but are not limited to:

Fraudulent transactions
Illegal activities
Hacking or unauthorized access
Attempting to bypass website security
Spamming
Distributing malware or harmful code
Violating intellectual property rights
Impersonating another person or business
Collecting customer information without authorization
Interfering with the operation or security of our website
Using automated systems in an abusive manner
Attempting to exploit website vulnerabilities
Using our Services in violation of applicable laws or regulations

We reserve the right to suspend or terminate access to our Services where permitted by law if you engage in prohibited activities.

17. AUTOMATED ACCESS AND BOTS

You may not use bots, crawlers, scrapers, spiders, automated scripts, or similar technologies to access, copy, monitor, collect, or reproduce website content in a manner that:

Places an unreasonable burden on our Services
Interferes with website operations
Circumvents technical restrictions
Violates applicable law
Infringes our intellectual property rights

We may restrict or block unauthorized automated access.

18. ERRORS, INACCURACIES AND OMISSIONS

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.

We reserve the right to correct errors, update information, change product details, or cancel affected orders when necessary.

If an order is affected by a material error, we may contact you regarding the issue or cancel the affected order and provide an applicable refund.

19. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our Services and website are provided on an "as is" and "as available" basis.

We do not guarantee that:

Our website will always be available
Our Services will be uninterrupted
Our website will always be error-free
Website content will always be completely accurate
Our Services will meet every user's individual requirements

Nothing in these Terms excludes or limits any warranty, right, or consumer protection that cannot legally be excluded or limited.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Secret Solutions and its owners, employees, contractors, service providers, affiliates, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website, Services, or products.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

21. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Secret Solutions, its owners, employees, contractors, service providers, affiliates, and representatives from claims, damages, liabilities, losses, costs, and expenses arising from:

Your violation of these Terms
Your misuse of our Services
Your violation of applicable laws
Your violation of third-party rights
Your unauthorized use of our website or content

22. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The invalidity or unenforceability of one provision will not affect the validity of the remaining provisions.

23. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or notices posted on our website, constitute the entire agreement between you and Secret Solutions concerning your use of our Services, except where otherwise required by applicable law.

24. ASSIGNMENT

Secret Solutions may assign, transfer, or delegate its rights and obligations under these Terms where permitted by applicable law.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by law.

25. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States and the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any disputes will be handled in accordance with applicable laws and regulations.

26. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our Services after changes are posted constitutes your acceptance of the updated Terms to the extent permitted by applicable law.

We encourage you to review these Terms periodically.